Privacy Policy

1. Introduction

Cenex Pty Ltd (ABN 28 630 572 315) ("Cenex", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our engineering consulting services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation. Our place of business is Queensland, Australia.

2. Anonymity and Pseudonymity

Under APP 2 of the Privacy Act, individuals have the option of not identifying themselves or using a pseudonym when dealing with an organisation, where lawful and practicable. Due to the nature of our services as professional engineering consulting engagements that require verified credentials, contracts, and project-specific correspondence, it is generally not practicable for us to provide services on an anonymous or pseudonymous basis. You may, however, make general enquiries through our website without identifying yourself.

3. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address
• Business Information: Company name, job title, and professional details
• Project Information: Details about your infrastructure projects and requirements
• Communication Records: Records of correspondence between you and Cenex
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website

4. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us via our website, email, or phone
• Business engagements and consultations
• Proposals and tender submissions
• Automated technologies such as cookies when you visit our website
• Third parties such as referrals from other businesses or professional networks

5. How We Use Your Information

We use your personal information for the following purposes:

• Providing cost estimating, engineering consulting, and related services
• Responding to inquiries and communicating about projects
• Preparing proposals, quotes, and project documentation
• Managing our business relationship with you
• Improving our website and services
• Complying with legal and regulatory obligations
• Sending relevant industry updates (with your consent)

6. Direct Marketing

Where we send you marketing or industry update communications, we do so with your consent or where permitted under the Spam Act 2003 (Cth). You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us using the details in Section 16 below

Opting out of marketing communications will not affect transactional correspondence related to active project engagements.

7. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Project Partners: Other consultants or contractors involved in your project (with your consent)
• Service Providers: Third-party service providers who assist in our business operations
• Professional Advisers: Lawyers, accountants, and insurers as required
• Government Authorities: When required by law or to protect our legal rights

8. International Data Transfers

In accordance with APP 8, we disclose that your personal information may, from time to time, be transferred to and processed in countries outside of Australia where our cloud-based service providers (such as email, file storage, or productivity platforms) operate servers. Before disclosing personal information to overseas recipients, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles, including assessing their privacy and security practices and, where appropriate, entering into contractual arrangements requiring handling comparable to the APPs.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Project-related information may be retained for the duration required by professional standards and legal requirements, typically a minimum of seven years after project completion.

11. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you (APP 12)
• Correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information (APP 13)
• Deletion of your personal information (subject to legal and professional retention requirements)
• Opt-out of marketing communications at any time
• Complain if you believe we have breached the APPs (see Section 13)

To exercise any of these rights, please contact us using the details in Section 16 below.

12. Data Breach Notification

In the event of an eligible data breach as defined under the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988), we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as soon as practicable, in accordance with our obligations under the Act. Our notification will include a description of the breach, the kinds of information involved, and recommendations about steps you can take to protect yourself.

13. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us using the details in Section 16 below. We will:

• Acknowledge your complaint within 7 business days
• Aim to resolve your complaint within 30 business days
• Keep you informed of the progress of our investigation

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

14. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint, please contact us at:

Cenex Pty Ltd
ABN 28 630 572 315
Email: hello@cenex.au
Location: Queensland, Australia